Delivery information and Shipping rates
Receiving your goods
Your delivery will be shipped from our central stock in Langelsheim, Germany. We ship on a daily basis with five different freight carriers to locations within Germany and Europe. Furthermore worldwide shipping will be arranged on an individual basis on demand.
Due to the global situation, delivery times will be much longer than usual. Certain services in different countries have been cancelled; maximum weight and parcel dimensions have been lowered. As we are partly dependent on suppliers for certain articles, we cannot guarantee the usual delivery times for all articles now. Information on availability and notified delivery dates are updated daily in our web shop.
All items available in our warehouse will continue to be send out to you within 3-4 working days with the mentioned parcel services. You can find out whether delays are to be expected on the dispatch route to you on the respective information pages of the parcel service providers.
Current information from parcel service providers on the Corona crisis:
Shipping facts
Delivery times
While the ordered items are available from stock and your order is placed before 15:00h it will be shipped on the same day. If the destination is within Germany you will receive your order within 1-2 workingdays. Other shipping destinations within Europe are delivered within 2-10 workingdays. Worldwide delivery times outside European Union will vary between different destinations and are depending on the duration of customs clearance at your destination.
Express delivery
For urgent orders we offer express delivery. Within Germany you can also use overnight shipping. For shipping destinations in other countries please contact our sales team. Please note: Orders that are placed on Weekends or Bank holidays will be processed on next working day.
Shipping rates
For national delivery we offer a standard flat rate up to 31kg per parcel. A reduced rate is available for small goods with less than 5kg. If the maximum weight per parcel in a delivery is exceeded, additional shipping costs for additional parcels will be charged according to the higher weight. Additional fees will be charged for bulky goods and express shipments for example. Please refer to the national rates table.
Shipping rates for international delivery within the European community as well as for selected countries worldwide are also listed in the given rates tables. International orders from countries that are not listed will be calculated on an individual basis.
In any case you will be informed in advance about the exact shipping costs before your order is processed.
Different delivery address
Your shipment can also be send to another delivery address. You can save further delivery addresses for regular use in your customer account.
Packaging
There are no additional costs for packaging.
Online Tracking
For your shipments with DPD and DHL we offer Online Tracking as an option. You will receive a link by e-mail as soon as the shipment has left our warehouse.
Complaints and Returns
Please contact our sales team in advance before you prepare goods for return.
Please do not send any parts back without sufficient postage.
Rates Germany
Delivery within Germany
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Standard shipment For your order as a consumer we will select an appropriate shipping method depending on size, weight and destination address. Delivery will be arranged by DPD, GLS or DHL. |
to 5kg 6,95 EUR to 31kg 11,50 EUR |
| COD rate (DHL, GLS only) plus delivery charge (at your door) |
+5,22 EUR +1,95 EUR |
|
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DPD Delivery within Germany. |
to 5kg 6,95 EUR to 31kg 11,50 EUR |
| DPD Express Express delivery on next day (Saturdays till 12:00) If your order is placed before 15:00. |
||
| to 5 kg | ||
| to 31 kg | ||
 |
DHL Delivery within Germany. |
to 5kg 6,95 EUR to 31kg 11,50 EUR |
| COD rate (not available at DHL packing station) |
+6,49 EUR | |
 |
GLS Delivery within Germany. |
to 5kg 6,95 EUR to 31kg 11,50 EUR |
| COD rate plus delivery charge (at your door) |
+5,22 EUR +1,95 EUR |
|
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Night Star Express (for commercial customers only) Next day delivery within Germany. If your order is placed before 15:00. You will need a depot that is registered by Night Star. Goods are delivered overnight directly to your depot. |
to 10kg 25,60 EUR to 25kg 47,80 EUR to 30kg 51,40 EUR to 60kg 84,50 EUR |
All listed shipping rates includes 19% VAT.
If the maximum weight per parcel in a delivery is exceeded, additional shipping costs for additional parcels will be charged according to the higher weight.If you choose COD the carrier will bill an extra delivery charge from you when the parcel is delivered.
last Update: 2022-05-10
Rates Europe
International delivery within Europe
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Standard shipment Depending on your destination country there are following rates up to 31kg: |
|
| AT Austria (GLS) | 17,23 EUR | |
| BE Belgium (GLS) | 17,39 EUR | |
| BG Bulgaria (DHL) | 35,69 EUR | |
| CH Switzerland (DHL) | to 5kg 23,39 EUR to 31kg 33,29 EUR |
|
| CY Cyprus (DHL) | 31,60 EUR | |
| DK Denmark (DPD) | 23,37 EUR | |
| EE Estonia (DPD) | 29,12 EUR | |
| ES Spain (DPD) | 35,99 EUR | |
| FI Finland (DPD) | 32,93 EUR | |
| FR France (DPD) | 22,43 EUR | |
| GB United Kingdom (DHL) | 39,60 EUR | |
| GR Greece (DHL) | 36,88 EUR | |
| HR Croatia (DPD) | 37,18 EUR | |
| HU Hungary (DPD) | 48,72 EUR | |
| IE Ireland (DHL) | 32,66 EUR | |
| IS Iceland (DHL) | 28,84 EUR | |
| IT Italy (DPD) | 22,80 EUR | |
| LI Liechtenstein (DHL) | 25,41 EUR | |
| LT Lithuania (DPD) | 29,36 EUR | |
| LU Luxembourg (GLS) | 16,81 EUR | |
| LV Latvia (DPD) | 29,36 EUR | |
| MT Malta (DHL) | 31,60 EUR | |
| NL Netherlands (GLS) | 17,39 EUR | |
| NO Norway (DHL) | 45,73 EUR | |
| PL Poland (DPD) | 22,99 EUR | |
| PT Portugal (DPD) | 36,59 EUR | |
| RO Romania (DHL) | 45,65 EUR | |
| RS Serbia (DHL) | 36,59 EUR | |
| SE Sweden (DPD) | 33,19 EUR | |
| SI Slovenia (DPD) | 22,80 EUR | |
| SK Slovakia (DPD) | 31,87 EUR | |
| TR Turkey (DHL) | 55,00 EUR |
All listed shipping rates for EU countries includes VAT.
If the maximum weight per parcel in a delivery is exceeded, additional shipping costs for additional parcels will be charged according to the higher weight.Please mind that customs regulations might be regarded, when shipping to a country outside European Community.
last Update: 2022-05-10
Rates worldwide
International delivery outside Europe
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Standard shipment worldwide Depending on your destination country there are following rates up to 31kg Examples for selected countries: |
|
| North America | ||
| US USA | 125,00 EUR | |
| CA Canada | 70,00 EUR | |
| South America | ||
| AR Argentina | to 20kg 50,00 EUR | |
| BR Brazil | 140,00 EUR | |
| CL Chile | to 20kg 95,00 EUR | |
| PE Peru | 50,00 EUR | |
| Africa | ||
| BW Botswana | 50,00 EUR | |
| ZA South Africa | 140,00 EUR | |
| Asia | ||
| IL Israel | to 20kg 50,00 EUR | |
| AE United Arab Emirates | 55,00 EUR | |
| CN China | 55,00 EUR | |
| ID Indonesia | 95,00 EUR | |
| JP Japan | 95,00 EUR | |
| MY Malaysia | 95,00 EUR | |
| KR South Korea | 95,00 EUR | |
| TH Thailand | 95,00 EUR | |
| Oceania | ||
| AU Australia | 140,00 EUR | |
| NZ New Zealand | 140,00 EUR | |
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other Countries Shipments to other countries are arranged on an individual basis. In any case you will be informed in advance about the exact shipping costs before your order is processed. |
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Embargos For the following countries there are existing international sanctions, so we do not offer delivery options for these countries: Afghanistan, Burundi, Central African Republic, Democratic Republic of the Congo, Eritrea, Iran, Iraq, Lebanon, Libya, Mali, Myanmar (Burma), Nicaragua, North Korea, Republic of Guinea, Republic of Guinea-Bissau, Somalia, Sudan, South Sudan, Syria, Tunisia, Ukraine, Venezuela, Yemen, Zimbabwe. |
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If the maximum weight per parcel in a delivery is exceeded, additional shipping costs for additional parcels will be charged according to the higher weight.Please mind that customs regulations might be regarded, when shipping to a country outside European Community. We deliver products outside of European Community without VAT (Value added tax). You are responsible for payment of taxes for your imported goods upon existing rules inside your destination country.
Last Update: 2023-01-14